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Action Graphics is serious about delivering a high quality product at competitive prices every time. To do that we need to be very clear about the type and quality of the files we receive from client. To always achieve quality results on time and on budget, please be aware of our standard policies listed below:
Corrections During the Printing Process
Corrections and new file submissions are billable items and will be added to your invoice and charged accordingly. Corrections include photo manipulation, color correction, resizing, fold adjustments and typographical errors that occur during or following Action Graphics file preparation phase.
Shipping
Our normal shipping method is UPS ground. Rates are available for ground, next day air, 2 day and 3 day shipping within the continental US. Shipments to more than one address may require additional shipping and handling charges for each location.
Action Graphics is not responsible for delays and/or damage incurred during shipping. Insurance is included in your purchase for the value of your order. Shipments are sent “signature required” at your destination. If you elect “no signature required”, your right to all claims for damaged or missing product is void. Action Graphics must be notified of any shipments not received on time, as stated by the carrier within 72 hours. A shipping claim may be initiated by Action Graphics.
The result of that claim cannot be controlled and is not guaranteed.
Title for finished work passes to the customer upon delivery to the carrier at shipping point or upon email of the invoice for the completed work or its segments, whichever comes first. [top]
Payment Methods
Action Graphics accept payments using MasterCard, Visa, American Express, Discover, Check, Money Order and Purchase Order. Full payment including shipping is due before the order will be released to print. We are unable to accept COD orders. [top]
Claims
If your job has defects in workmanship or materials, defects or shortages, Action Graphics must be notified via email within 72 hours of receipt of the order. If no claim is received, both parties agree that the order has been accepted and Action Graphics has satisfied all terms, conditions and order requirements. [top]
Copyright Policy
By submitting your order with Action Graphics, you guarantee that printed matter is not copyrighted by any parties and copyright symbols have not been removed. Materials may or may not have a copyright symbol, but are still entitled to copyright protection. Know your sources before submitting your work for reproduction.
Furthermore, you agree to compensate Action Graphics for all actual costs, liabilities, attorney fees and any other expenses associated with the infringement action. [top]
Terms of Sale
- Online pricing and custom quotes are valid for 30 days and are subject to change without notice.
- All quotes, costs, and estimates are considered tentative until we receive the job for inspection.
- Charges for delivery of materials and supplies from the client or client's supplier to Action Graphics are not included in quotations unless specified.
- Overage or undercount will not exceed 5%.
- Normal Production time on standard orders is 5 - 8 business days after we receive proof approval. Presentation folders, 4 color envelopes and custom die cutting require additional time. Rush requests are handled according to workload and priced accordingly.
- The customer must examine the completed order and notify us of any discrepancies within 72 hours of receipt of order.
- Action Graphics reserves the right to subcontract all or any portion of an order to an outside vendor.
- Full payment is due before the order will be released to print.
- Final invoices will be mailed on the same day the order is completed.
- We do not offer cash refunds.
- Samples of your product may be used for sales or marketing purposes. [top]
If you feel that this site is not following its stated information policy, please contact us immediately.
- This is the web site of Action Graphics - 5203 N. 125th St. - Butler, WI 53007. We can be reached via e-mail at privacy@actiongraphicsink.com you can reach us by telephone at 262-373-1999.
- We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number.
- The information we collect is used to improve the content of our Web page, notify consumers about updates to our Web site, and by us to contact consumers for marketing purposes. We do not set any cookies. We do not partner with or have special relationships with any ad server companies.
- If you wish not to be contacted, please let us know by calling us at the number provided or the email provided above. Please state your exact name and address. We will be sure your name is removed from our contact list.
- If our information practices change in the future we will contact you before we use your data for a new purpose. You will be notified of any policy change and provided with the ability to opt out of these new uses. [top]
